Privacy Policy

Last updated: June 2026

This Privacy Policy explains how The Crystal Cleaning Company collects, uses and protects personal information submitted through this website.

The Crystal Cleaning Company is the data controller for personal information collected through this website.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us using:

Email: crystalcleaningcompanyuk@gmail.com
Phone: 07515891887

  1. Information we collect

We may collect personal information when you contact us, submit an enquiry form or communicate with us about cleaning services.

This may include:

Your name
Your email address
Your phone number
Your location or postcode
The type of cleaning service you need
Details about your home, business, premises or property
Any information you include in your enquiry message
Technical information about your website visit, such as cookies, analytics data and security checks

We do not collect payment details through this website. Customers cannot create accounts on this website.

  1. How we collect information

We may collect information when:

You complete a contact or enquiry form
You call, email or message us
You interact with this website
You accept cookies or analytics tracking
You use a form protected by Google reCAPTCHA

The website uses WordPress, Ninja Forms, WP Mail SMTP, Google reCAPTCHA v2, Google Site Kit, Google Analytics and Google Search Console.

  1. Why we use your information

We use personal information to:

Respond to enquiries
Provide cleaning quotes
Discuss cleaning requirements
Arrange cleaning services where applicable
Keep records of enquiries and customer communication
Protect the website from spam, abuse and automated submissions
Understand how visitors use the website
Improve the website and user experience
Maintain website security and performance

We do not sell personal information.

We do not add enquiry details to a newsletter or marketing list unless someone clearly asks to receive marketing communications.

  1. Lawful basis for using personal information

We only use personal information where we have a lawful reason to do so.

Our lawful bases may include:

Legitimate interests: to respond to enquiries, manage customer communication, protect the website, keep business records and improve the website.

Contract or steps before entering a contract: where you ask for a quote or cleaning service and we need to communicate with you about that request.

Consent: where required for non-essential cookies, analytics tracking or optional communications.

Legal obligation: where we need to keep certain records or comply with applicable laws.

  1. Contact forms and enquiries

When you submit a contact form, the information you provide is stored in WordPress/Ninja Forms and is also sent by email.

Website enquiries are sent to contact@crystalcleaningcompany.co.uk and forwarded to crystalcleaningcompanyuk@gmail.com.

Form submissions are kept for up to 12 months unless the enquiry becomes a customer relationship, in which case relevant records may be kept for longer where needed for business, legal or accounting purposes.

  1. Email and website hosting

This website is hosted on a VPS through KnownHost.

Email is hosted on the website server and forwarded to Gmail. This means enquiry emails may pass through or be stored on hosting and email systems used to deliver and manage messages.

The website provider and maintainer may also be able to access website files, form submissions, server records and emails where needed to provide hosting, maintenance, support, security or troubleshooting.

  1. Google Analytics and Site Kit

This website uses Google Site Kit to connect Google Analytics and Google Search Console.

Google Analytics helps us understand how visitors use the website, such as which pages are visited, how people find the site and general website performance.

Google Search Console helps us understand how the website appears in Google Search.

Analytics information is generally used in an aggregated way and is not used by us to personally identify individual visitors.

Where required, Google Analytics cookies should only be used after consent has been given through the cookie banner.

  1. Google reCAPTCHA

This website uses Google reCAPTCHA v2 on forms to help protect the website from spam, abuse and automated submissions.

reCAPTCHA may collect technical information about your browser, device and interaction with the website to help determine whether a form submission is genuine.

Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

  1. Cookies

This website uses cookies and similar technologies.

Some cookies are essential for the website to work properly or to protect forms from spam. Other cookies, such as analytics cookies, may be used to help us understand how visitors use the website.

You can find more information on our separate Cookie Policy page.

  1. Who we share information with

We may share personal information with trusted service providers where needed to operate the website, respond to enquiries or provide services.

This may include:

Website hosting providers
Website maintenance and support providers
Email service providers
WordPress and form plugin services
Google services, including Google Analytics, Google Search Console and reCAPTCHA
Professional advisers, where required
Legal or regulatory authorities, where required by law

We only share information where there is a valid reason to do so.

  1. How long we keep information

We keep enquiry information for up to 12 months unless the enquiry becomes a customer relationship.

If someone becomes a customer, we may keep relevant communication and service records for longer where needed for business, legal, tax, accounting or dispute purposes.

Website analytics data may be retained according to the settings used in Google Analytics.

We do not keep personal information for longer than necessary.

  1. How we protect information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

This includes using website security tools, form spam protection, hosting controls, email security and access restrictions where appropriate.

No website or email system can be guaranteed to be completely secure, but we aim to keep information protected and only accessible where needed.

  1. Your data protection rights

Depending on the circumstances, you may have the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Ask us to restrict how your information is used
Object to how your information is used
Withdraw consent where we rely on consent
Complain to the Information Commissioner’s Office

To exercise your rights, contact us at:

Email: crystalcleaningcompanyuk@gmail.com
Phone: 07515891887

  1. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

  1. Links to other websites

This website may include links to other websites, including social media pages. We are not responsible for the privacy practices or content of other websites.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.